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Government

Citizen updates, grievance routing, and service notifications

Deliver timely public service updates, route grievances to the right department, and keep citizens informed with status notifications—across SMS, WhatsApp, email, and voice.

Public alertsGrievance ticketsStatus tracking

Broadcast critical updates without confusion

Share reliable information fast—weather alerts, road closures, water/power outages, exam schedules, vaccination drives, and policy announcements—so citizens know what to do next.

✓ Geo/zone-based notifications (ward, district, constituency)
✓ Multi-language templates for local communication
✓ Delivery and engagement logs for transparency

Grievance intake → smart routing → closure

Let citizens raise complaints via chat or form-like flows, auto-capture details, and route to the right department with SLAs, escalations, and audit-ready history.

✓ Intake: category, location, photo/video, contact, consent
✓ Routing: ward/zone/department mapping + escalation rules
✓ Closure: resolution confirmation + feedback
RegisterAssignResolveVerifyClose

Service notifications that reduce counter queues

Keep citizens informed for everyday services—application receipts, appointment reminders, document readiness, payment confirmations, and due-date alerts.

✓ Acknowledgement + tracking ID for every request
✓ Reminders for appointments and renewals
✓ Status updates: received → in process → completed

Multi-channel delivery with governance

Reach citizens even when one channel is unavailable. Use SMS for universal reach, WhatsApp for interactive flows, and email/voice for long-form and reminders.

✓ SMS: Critical alerts, OTPs, acknowledgement
✓ Email: Long-form notices, receipts, documents
✓ Voice: Automated reminders and accessibility
✓ WhatsApp: Interactive chat flows; once a message is received by an organization, it’s subject to that organization’s privacy practices.

Build citizen-first communication workflows

Launch updates, grievance routing, and service notifications with a single messaging layer.

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