Build verified, scalable WhatsApp messaging for support, notifications, and sales workflows. Connect it to your CRM, helpdesk, payment flows, and team inbox—so conversations don’t live on one phone.
WhatsApp Business API (also called the WhatsApp Business Platform) lets businesses send and receive WhatsApp messages using software integrations instead of a single-device app. It’s designed for scalable workflows like support queues, automated updates, and integration with business systems.
If your WhatsApp communication is stuck on personal devices, scattered across agents, or impossible to measure, the API layer fixes the foundation.
Use a shared inbox and role-based access so teams can collaborate, assign chats, and keep continuity when staff changes.
Auto-replies, routing rules, and bot-first triage reduce response time and keep every enquiry captured.
Track conversation status, agent performance, delivery statuses, and outcomes—so WhatsApp becomes measurable.
Trigger WhatsApp updates from your systems (orders, tickets, payments) using webhooks and automation.
Centralize customer context by integrating with CRM/helpdesk, so agents see order history and previous chats.
Use approved templates for structured notifications and consistent brand tone across every team.
The WhatsApp Business API is most valuable when you need high-volume, repeatable communication with clear outcomes—support, notifications, and sales journeys.
Set up WhatsApp Business API workflows that your team can scale and your business can measure.
