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Pharmaceutical

Distributor workflows, stock queries, and order coordination

Coordinate distributors, stockists, and field teams with real-time messaging. Enable quick stock checks, smooth order placement, status updates, and issue resolution—across WhatsApp, SMS, and email.

Stock checksOrder statusDistributor support

Standardize distributor operations

Replace scattered calls and spreadsheets with structured messaging workflows. Keep distributor actions consistent: order placement, confirmations, invoice sharing, and delivery coordination.

✓ Consistent formats for SKU, batch, and quantities
✓ Approvals and exceptions routed to the right team
✓ Fewer errors with validation and confirmations

Self-serve stock queries in seconds

Let distributors quickly query stock availability by SKU or brand, check expected replenishment windows, and get recommended substitutes—without waiting for a call back.

✓ Query by product/SKU, city/warehouse, or pack type
✓ “In stock / low stock / ETA” responses
✓ Substitution suggestions and partial-fulfillment options
Stock: PARACETAMOL 650ETA: AMOX-500Order: #PO1234Invoice: #INV778

End-to-end order coordination

Keep everyone aligned from PO creation to delivery: acknowledgement, dispatch alerts, POD collection, and exception handling (short shipments, damages, address issues).

✓ PO acknowledgement + confirmation messages
✓ Dispatch & delivery updates with tracking references
✓ Exceptions and escalations with audit history

Multi-channel messaging for the supply chain

Use WhatsApp for interactive distributor workflows, SMS for urgent alerts, and email for documents like invoices and statements. Keep the conversation consistent even across different channels.

✓ WhatsApp: Order flows, stock queries, support handover
✓ SMS: Critical alerts and time-sensitive notifications
✓ Email: Invoices, statements, and long-form documentation
✓ Privacy note: once a message is received and handled by an organization, it’s subject to that organization’s privacy practices.

Make distribution faster and more predictable

Enable stock queries, automate order updates, and coordinate teams with one messaging layer.

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