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Logistics

Proactive delivery updates customers can trust

Send package updates, delivery agent information, reschedule requests, feedback requests, and return policy updates across your distribution chain—through the right channel at the right time.

ETA alertsAgent detailsReturns & feedback

Power up the communication for logistics

Send package updates, delivery agent information, reschedule requests, feedback requests, and return policy updates across your distribution chain.

Improve customer satisfaction by delivering the right information through the right channel at the right time.

✓ Pre-delivery ETA, address confirmation, slot selection
✓ Delivery agent contact + order PIN / OTP flows
✓ Proof-of-delivery links and feedback collection

Reduce costs and increase efficiency

Calling customers for every update is expensive and time-consuming. MaxMySales enables communication via SMS, WhatsApp, Email, and Voice.

Integrate our services seamlessly and significantly reduce operational costs.

✓ Automated notifications instead of manual calls
✓ Multichannel fallback for higher reach
✓ Centralized logs for audit and support

Automate services & improve customer satisfaction

MaxMySales’s SMS, WhatsApp, and Email APIs send timely updates on orders, deliveries, and payments.

Our bot solutions enable customers to track deliveries live and get instant process updates without human intervention.

✓ Self-serve tracking bot + live agent handover
✓ Automated “delayed/attempted” resolution flows
✓ COD confirmation, payment link, and retry journeys

Pre and post delivery notifications

Keep customers informed with package ETA, delivery agent details, and security information like order PIN.

Enable feedback, returns, and exchange requests via links or forms.

✓ Pickup / in-transit / out-for-delivery / delivered updates
✓ Missed delivery + reschedule and safe-drop options
✓ Returns and exchanges with structured forms

Answer FAQs with bot solutions & live agent chat

Design custom bot flows to answer FAQs and provide 24×7 assistance to consumers.

Integrate bots with live agents to accelerate issue resolution and improve customer experience.

✓ FAQ deflection (ETA, address change, proof of delivery)
✓ Smart routing to the right hub/region/agent
✓ Context preserved across handover

SMS

Deliver transactional alerts, OTPs, and promotional messages securely and on time.

Email

Run high-ROI email campaigns using cost-effective and scalable solutions.

WhatsApp Business API

Reach customers on WhatsApp; messages are protected in transit, and the business must secure data once it’s received and handled in its own systems.

Get started today

Automate logistics communication and reduce support load with MaxMySales.

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