Travel & Food

Delight guests before, during, and after every visit

With real-time messaging and personalized communication, travel and hospitality brands can improve customer experience, boost bookings, and build long-term loyalty—across stays, dining, and delivery journeys.

Booking updates24×7 supportTwo-way engagement

Stand out & take the next step in hospitality

With real-time messaging and personalized communication, travel and hospitality brands can improve customer experience, boost bookings, and build long-term loyalty.

✓ Booking confirmations, vouchers, and reminders

✓ Arrival instructions, check-in links, and add-ons

✓ Post-stay feedback and repeat offers

Creating a seamless and highly tailored experience

Personalized communication across booking, check-in, dining, and post-travel journeys ensures memorable customer experiences.

BookingCheck-inDiningSupportFeedback

✓ Preference capture (room type, diet, arrival time)

✓ Upsell add-ons with opt-in nudges

✓ Smart routing to concierge or outlet staff

Be available anytime for consumer resolution

Automated chatbots and instant messaging help resolve customer queries 24/7, improving satisfaction and trust.

✓ FAQ bot for policies, timing, and changes

✓ Live agent takeover for exceptions

✓ Central inbox for multi-outlet teams

More engagement with 2-way messaging via WhatsApp and text

Enable two-way conversations to share booking updates, promotions, feedback collection, and real-time support.

✓ Two-way confirmations, cancellations, reschedules

✓ Offer flows with menu/catalog-style content

✓ Automated feedback and review prompts

Develop the foundation for interactive sessions

Build interactive experiences using AI-powered bots and messaging workflows to engage customers throughout their journey.

✓ Guided discovery (rooms, tables, packages)

✓ Smart intent detection + routing

✓ Context saved for repeat visits

Java-based SMS application

Build scalable Java-based messaging systems for booking alerts, order updates, and transactional notifications.

✓ Transactional SMS for critical alerts

✓ Queue-friendly architecture for bursts

✓ Delivery reports for auditing

Multi-channel messaging

Use the best channel for the moment—alerts on SMS, rich interactions on WhatsApp, and long-form details on email.

✓ SMS: Booking confirmations & alerts

✓ Email: Itineraries and offers

✓ WhatsApp Business API: Interactive engagement; messages are delivered securely, and once received they’re subject to the business’s privacy practices.

Power your travel & food communication

Improve booking experience, reduce support load, and increase repeat visits with MaxMySales.