Welcome to TenAI ("we," "our," "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://MaxMySales.com or use our digital communication services powered by the Meta (WhatsApp Business API) platform. This policy fully complies with Meta's Platform Terms and WhatsApp Business API requirements for app review, including transparent data practices.
1. Information We Collect
We collect the following data essential for service delivery:
Personal details: Phone numbers from WhatsApp interactions; name or email if voluntarily provided in business messages.
Communication data: Message content, timestamps, and metadata (e.g., reply status) via WhatsApp Business API.
Business information: Company details, contact lists, or templates uploaded by business users.
Technical data: IP address, device info, and analytics from website usage or cookies.
We do not access personal WhatsApp chats beyond business-initiated conversations and avoid sensitive data like health or financial info.
2. How We Use Your Information
Your data supports core functions:
Enabling AI-powered chatbots for automated responses, customer support, and bulk messaging on WhatsApp.
Analyzing messages for intent (using anonymized aggregates only) to improve service without training on personal data.
Providing analytics, notifications, and compliance reporting for business users.
Sending essential updates or consented marketing via WhatsApp.
All uses align with legal obligations, including India's Digital Personal Data Protection Act 2023.
3. Sharing and Disclosure of Information
We do not sell or rent data. Limited sharing occurs with:
Meta Platforms Inc.: For WhatsApp Business API functionality, message delivery, and policy compliance.
Service providers: Cloud hosts (e.g., AWS), AI processors under strict DPAs; no data retention by them.
Authorities: Only if legally required (e.g., court orders).
End-to-end encryption protects messages in transit; no sharing with advertisers.
4. Data Retention
Data is kept only as needed:
Active conversations: Up to 30 days post-session or deletion request.
Analytics: Anonymized indefinitely.
Legal: As per laws (e.g., 7 years for audits).
Business users control deletion via API; auto-purge applies otherwise.
5. Data Security
Robust measures include:
Encryption at rest/transit (AES-256).
Access controls, regular audits, and breach notifications within 72 hours if required.
Compliance with ISO 27001 standards.
6. Your Rights
Under applicable laws (DPDP Act 2023, GDPR equivalents):
