Cancellations and Refunds Policy – MaxMySales

MaxMySales offers a clear cancellations and refunds policy for subscriptions, one-time payments, and add-ons processed via Razorpay, aligned with RBI guidelines and Razorpay requirements. This covers WhatsApp Business API plans, chatbot templates, and related services. All requests must be filed within 7 days of purchase or activation.

Eligibility Criteria

Refunds apply solely to cases like service failures (e.g., broken API integration), duplicate payments, or errors, but exclude voluntary cancellations after activation. Digital products, custom configurations, usage over 10% of term, or sale prices are non-refundable. Prorated partial refunds are possible for unused subscription time.

Request Steps

Send details including order ID, payment proof, and reason to ram@maxmysales.com. Reviews occur within 48 hours; approved refunds issue via Razorpay to the original method (UPI, card, netbanking) in 5–10 business days or instantly if supported. Fees, taxes, and GST stay non-refundable.

Non-Refundable Cases

• Active subscriptions or accessed digital services like chatbot flows and templates.
• Issues from third parties such as WhatsApp or Meta restrictions.
• Force majeure, policy breaches, or repeated refunds exceeding the original amount (no reversals allowed).

Disputes Handling

Follow Razorpay's chargeback procedures with timely evidence submission. For delayed credits, verify bank statements before contacting ram@maxmysales.com. Policy updates will notify users via email or dashboard.