Citizen updates, grievance routing, and service notifications
Deliver timely public service updates, route grievances to the right department, and keep citizens informed with status notifications—across SMS, WhatsApp, email, and voice.
Broadcast critical updates without confusion
Share reliable information fast—weather alerts, road closures, water/power outages, exam schedules, vaccination drives, and policy announcements—so citizens know what to do next.
Grievance intake → smart routing → closure
Let citizens raise complaints via chat or form-like flows, auto-capture details, and route to the right department with SLAs, escalations, and audit-ready history.
Service notifications that reduce counter queues
Keep citizens informed for everyday services—application receipts, appointment reminders, document readiness, payment confirmations, and due-date alerts.
Multi-channel delivery with governance
Reach citizens even when one channel is unavailable. Use SMS for universal reach, WhatsApp for interactive flows, and email/voice for long-form and reminders.
Build citizen-first communication workflows
Launch updates, grievance routing, and service notifications with a single messaging layer.