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Pharmaceuticals & Research Chemicals
Simson Pharma Limited
India
Automated product enquiries, quotes and order updates for B2B buyers on WhatsApp.
3x
product enquiries handled
50%
faster quote turnaround
24/7
buyer support
The challenge
Enquiries for research chemicals, reference standards and quotes came in across phone and email, slowing response times for B2B buyers.
The MaxMySales solution
MaxMySales centralised buyer communication on WhatsApp, automating product enquiries, quote requests and order-status updates.
The results
- Single WhatsApp channel for product and quote enquiries.
- Automated order-status and dispatch updates.
- Faster routing of technical queries to the right team.
"Our buyers now get product details and quotes on WhatsApp in minutes instead of waiting on email.
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