WhatsApp Business API troubleshooting guides
Plain-language fixes for the problems every WhatsApp API user eventually hits — written by MaxMySales, an official Meta Tech Provider. Each guide follows the same format: symptom, cause, exact fix steps, prevention.
Start with your symptom
More guides are added as Meta policy evolves.
WhatsApp template rejected
Category mismatch, promo language in utility templates, URL and formatting issues — the exact fix for each rejection reason, plus the appeal path.
Read the fix →WhatsApp number banned or restricted
Bans vs restrictions, appeal steps for app and API numbers, recovery timelines, and how to prevent a repeat.
Read the fix →Quality rating dropped
What Green/Yellow/Red actually measures, how portfolio-level messaging limits work in 2026, and the recovery playbook.
Read the fix →Prefer someone else handles all of this?
MaxMySales plans include template pre-review, quality monitoring and white-glove support — so these pages stay theoretical for you.